Privacy Policy

Our commitment to your privacy

United Care Network ("we", "us", "our") is committed to protecting the privacy of our clients, families, referrers, and website visitors. This policy explains how we collect, use, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect personal information including:

• Name, date of birth, and contact details
• Health and disability-related information necessary to provide services
• NDIS plan details and funding information
• Referrer details submitted through our referral form
• Enquiry details submitted through our contact form

How we use your information

We use personal information to:

• Provide and coordinate allied health services
• Communicate with clients, families, and referrers
• Meet our obligations under the NDIS Quality and Safeguards Framework
• Improve our services and respond to enquiries

Disclosure of information

We do not sell or share your personal information with third parties except where required to deliver services (e.g. treating practitioners, funding bodies) or as required by law.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Information is stored securely and access is restricted to authorised staff.

Access and correction

You have the right to access and correct personal information we hold about you. To make a request, please contact us at [email protected].

Contact us

If you have questions about this policy or a privacy concern, please contact us:

• Email: [email protected]
• Phone: 0403 695 774